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Privacy Policy

Last Updated: 16 March, 2026

reeTainly provides a platform that helps businesses retain customers by sending automated WhatsApp messages, running marketing campaigns, and managing customer engagement.

This Privacy Policy explains how we collect, use, and protect information when businesses use the reeTainly platform. By using reeTainly, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When businesses create an account with reeTainly, we may collect:

  • Business name
  • Email address
  • Phone number
  • WhatsApp number used for messaging
  • Login credentials

Customer Information

Businesses using reeTainly may store customer information such as:

  • Customer name
  • Customer phone number
  • Transaction information (purchase amount, purchase date)

This information is provided by the business and used only for messaging automation and customer engagement features.

Usage Data

We may collect information about how the platform is used, including:

  • Login activity
  • Dashboard interactions
  • Campaign and automation usage
  • System logs and diagnostics

2. How We Use Information

We use collected data to:

  • Operate and maintain the reeTainly platform
  • Send automated messages triggered by business actions
  • Enable campaign broadcasting and customer segmentation
  • Process subscriptions and credit purchases
  • Improve product performance and reliability
  • Detect and prevent fraud or misuse

We do not sell customer data to third parties.

3. Messaging and WhatsApp Usage

reeTainly enables businesses to send automated messages through WhatsApp.

Businesses are responsible for ensuring that they have permission from their customers to send messages.

reeTainly does not independently initiate communication with customers. Messages are sent only when triggered by business actions or campaigns created by the business.

4. Data Security

We implement appropriate technical and organizational measures to protect data, including:

  • Encrypted connections (HTTPS)
  • Secure cloud infrastructure
  • Controlled access to sensitive data

While we take reasonable steps to protect data, no method of electronic transmission or storage is completely secure.

5. Data Retention

Customer and business data is retained only as long as necessary to provide the reeTainly service.

Businesses may delete customer data from their dashboard at any time.

If an account is terminated, we may delete or anonymize associated data after a reasonable retention period.

6. Third-Party Services

reeTainly may rely on third-party providers for infrastructure, messaging delivery, analytics, and payment processing. These providers may process data only as necessary to support the operation of the platform.

7. User Rights

Businesses using reeTainly may:

  • Access their stored information
  • Update or correct account information
  • Delete customer records
  • Request account deletion

Requests can be made through our support contact.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

9. Contact

If you have questions about this Privacy Policy, please contact us at support@reetainly.com.